Funds deposited into your account are non-refundable in any form (bank transfer, e-wallet, cash, etc.). Once deposited, the amount is considered a prepayment for services on the platform.
Account balance can only be used to purchase products and services on the website, including: Datacenter Proxy (IPv4), ISP Proxy (Static Residential), IPv6 Proxy, Rotating Proxy, and other services provided by the platform.
Successfully activated proxy orders are non-refundable. Please carefully verify order details (proxy type, quantity, duration, location) before confirming your purchase. We are not responsible for incorrect product selections by the customer.
In cases of system errors leading to incorrect charges, duplicate deposits, or services that cannot be provided due to our fault, the support team will review and process a refund to your account balance (not external refund). All exception requests must be submitted within 24 hours of the issue occurring.
If you have questions about the refund policy or need assistance, please contact our customer support team via the ticket system on the website, Zalo, or Telegram. We are committed to responding as quickly as possible.
Last updated: 2025-01-01